FAQs

If you have a question about this website, placing an order, products, or just about anything, have a good browse through our FAQs for the answer.

Payments and Shipping

Who handles your payment?

We use PayPal to provide you with a secure and convenient method of payment. You don’t need a Paypal account to purchase goods and Paypal accepts most major credit cards and some debit cards (with a Visa or Mastercard logo).

I’d like to pay by cheque…

No problem, we also provide ordering facilities for those who prefer pen and paper.

Shipping

All hard-copy books are shipped using UK 1st Class Royal Mail. In order to make our delivery charges as fair as possible they are calculated on the total weight of the order and the number of items.

Songs, Books, Collections and licences

What do Digital Downloads include?

When you buy an individual Song or Collection of songs, the digital download is of the sheet music (pdf). Audio files (mp3) of separate parts are available for many of the songs and where this is the case they are included in the package.

Song licences

When you buy a song – either individually, as part of a collection, or in a book, you’re welcome to make up to 6 copies and to sing the song informally. However, if you decide to teach, record or perform a chosen song with a choir or groups of people, please buy a song licence (either at the time of purchase of a song, collection or book, or retrospectively). Schools using Rickety Tickety and Respect are exempt from this. Which licence?

Shop security

Our shop has an SSL certificate to ensure information you provide is taken securely; we use a respected external payment system (PayPal) for credit card details.

Terms and Conditions

For further information, please read our Terms and Conditions for purchasing goods on this website.

Experiencing any problems?

Please don’t hesitate to get in contact. Any feedback you may have would be great to hear and we’ll try our best to resolve problems.