Terms and Conditions

Identity/Contact details

Alison Burns, 3 Academy Street, Castle Douglas, Dumfries and Galloway DG7 1AP
Telephone number: 01556 503 646
Email: info@aliburns.co.uk

The following terms and conditions do not affect your statutory rights as a consumer.

The Right of Consumer Cancellation

When you receive goods ordered from www.aliburns.co.uk and you change your mind about anything you order, you may cancel the order up to seven working days starting from the day AFTER the goods were delivered. Please note 7 working days do not include public holidays or weekends.

The price paid will be refunded as soon as possible, but no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. The original carriage cost in sending the goods to you is not refundable.

Where products supplied are damaged, incorrect or faulty the item will either be replaced or a full refund issued within 30 days of notice. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods.

Delivery

Orders shall normally be despatched for delivery within 5 working days but this may not always be possible. If any item is not in stock, this may take longer, but we will notify you by email or by telephone with an estimated delivery time.  If we are unable to deliver your order within 30 days of your order we will contact you and offer a full refund.

Orders will be despatched using the Royal Mail first class postal service.

These regulations do not affect any rights you, the consumer, have to claim compensation for non performance of the contract under general law.

Delivery charge

In order to make our delivery charges as fair as possible they are calculated on the total weight of the order and the number of items in your shopping basket. For this reason it is impossible to show delivery charges until you have added an item to your shopping basket. To view the total costs of your order simply add the items that you require to your basket.

You are under no obligation to buy anything at this stage.

All prices are in GB Pounds Sterling.

Confirmation

When you make an online purchase at www.aliburns.co.uk a confirmation by email of your order will automatically be generated.  If you wish to exercise your right to cancel once you have received this confirmation email you should contact us immediately using the contact details shown above.

Contract

Automatic confirmation of receipt of your Order does not constitute a contract between us. A Contract for the Sale of Goods shall only arise on the despatch of the goods to you.